Who We Are
Rent Certus (“Certus”, “we”, “us”) is a property management company based in Toronto, Ontario, Canada, operating the website rentcertus.com. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
Information We Collect
Information you provide: when you submit a contact or consultation form, subscribe to our newsletter, or communicate with us by email, phone, or WhatsApp, we collect the details you share, such as your name, email address, phone number, and information about your property or rental needs.
Information collected automatically: we use analytics tools (including Google Analytics) and cookies to understand how visitors use our site, including pages viewed, approximate location, device type, and referral source. This data is aggregated and does not identify you personally.
Booking-related information: if you stay in or list a property managed by Certus, booking platforms such as Airbnb or Booking.com may share reservation details with us as needed to manage the stay.
How We Use Your Information
We use personal information to respond to inquiries, provide property management and rental services, send our weekly newsletter to subscribers who have opted in, improve our website and services, and meet legal and regulatory obligations (including municipal short-term rental rules and tax requirements).
Email and Newsletter Consent
We send commercial electronic messages only with your consent, as required by CASL. Every newsletter includes an unsubscribe option, and unsubscribe requests are honoured promptly. You can also opt out at any time by emailing contact@rentcertus.com.
Sharing of Information
We do not sell personal information. We share it only with service providers who help us operate (such as booking platforms, cleaning and maintenance providers, payment processors, and website hosting), when required by law, or with your consent. Service providers receive only the information needed to perform their work.
Cookies
Our site uses cookies for performance (caching), analytics, and to remember your preferences. You can control or delete cookies through your browser settings; the site remains usable with cookies disabled, though some features may not work as intended.
Data Retention and Security
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at contact@rentcertus.com. We will respond within a reasonable time and in accordance with applicable law.
Changes to This Policy
We may update this policy from time to time. The current version will always be posted on this page with the date below.
Contact
Questions about this policy or your personal information: contact@rentcertus.com or +1 (647) 492-6491.
Last updated: August 10, 2026